A straightforward look at how orders move from checkout to your door.
Orders are confirmed instantly and queued for processing the same day, including a summary emailed to you immediately.
Items are pulled, checked against batch records, and packed within 24 hours on business days.
A tracking number is emailed the moment your order leaves our facility — no need to request it.
Discreet, professional packaging designed to arrive intact, every time.
Every order is sealed and insulated to protect contents in transit. Temperature-sensitive products ship with additional protective packaging as needed.
Orders placed before 2:00 PM on a business day are typically processed the same day. Orders placed after that time, or on weekends and holidays, are processed the following business day.
Standard shipping is a flat $7, and free on orders over $100. Expedited shipping is a flat $14 regardless of order size. Your rate is calculated automatically at checkout.
A tracking number is automatically emailed to the address used at checkout as soon as your order is dispatched. Tracking can take up to 24 hours to update once generated.
Standard shipping typically takes 5–8 business days after dispatch; expedited shipping typically takes 2–3 business days. Both depend on your location and carrier conditions — estimates are not guaranteed.
If your order arrives damaged or doesn't arrive within the expected window, contact support within 48 hours of the delivery date (or expected delivery date) with your order number.