Can't find what you're looking for? Reach out through our contact page.
Most orders are processed and dispatched within 24 hours of being placed, Monday through Friday. Orders placed over the weekend are processed the next business day.
A tracking number is emailed to you automatically as soon as your order is dispatched. You can also find it under your order confirmation email at any time.
Batch-level testing records are listed on our Testing page, searchable by product, SKU, or lot number. If you need the full certificate for a specific lot, reach out through our contact page and we'll send it over.
Contact support within 48 hours of delivery with photos of the packaging and contents. We'll review it promptly and make it right with a replacement or refund.
Visit our Contact page to reach the team by email, or message us on Discord for the fastest response.
Domestic shipping is available on every order. International availability varies by region — check the shipping page for current coverage.
No minimum is required. Standard shipping is $7 and free on orders over $100; expedited shipping is a flat $14.
Storage requirements vary by product and are listed on each product's detail page. In general, lyophilized items should be refrigerated after reconstitution.